Service Manager – Supported Living

This role is NOT open to applications from those who will require sponsorship under the points-based system. 

Job description

Glenelg Support Limited is part of Essandore Care Group (“the Group”) and has been providing person centred, specialist supported living services for Adults with Learning Disabilities, Autism, Physical Disabilities and Sensory Impairments since 2002. We have been accredited with the National Autistic Society since 2016 and have attained the Investors in People Gold Award.

We provide high-quality support for individuals with autism, learning disability, physical disability and/or mental health needs in supportive living. We work closely with individuals and their families in the planning and development of support tailored for each individual.

We are seeking to recruit a professional, reliable and compassionate Service Manager to join our organisation. They will be responsible for the Team Leaders and House Managers to ensure that we provide a quality service to the people we support.

Relevant qualification in health & social care and experience as a service manager, team leader or supervisor role or equivalent within health & social care.

If you feel you have what we are looking for in our Service Manager, then click “Apply” now – we’d love to hear from you!

Responsibilities

GENERAL SERVICE MANAGER KEY RESPONSIBILITIES:

• Ensuring Team Leaders and House Managers fulfil their duties in the day to day responsibility of all supported living services to ensure we both meet and exceed expectations of Supported individuals and all stakeholders.
• Ensuring service managers manage each service and the staff team according to Glenelg Support Limited’s policies and procedures.
• Involvement in the recruitment of staff for existing and new services
• To oversee the care and support for Supported Individuals as identified, with a focus on and commitment to a person centred approach.
• Maintain close relationship and communication with commissioning authorities, families and all other relevant persons
• To carry out on call duties, primarily of 2nd tier but on occasion 1st tier as per on call policy

OTHER SERVICE MANAGER RESPONSIBILITIES:

• Involvement in all third party monitoring visits and reviews (including support to maintain any accreditation standards such as NAS or IIP)
• Involvement in tenders and presentations for new business
• Responsible for review of specified internal policies and procedures
• Ensure a commitment to the Fundamental Standards of CQC
• To attend the Quality Improvement Sessions when planned in order to participate in discussion of organisational issues and keep abreast of developments

Requirements

Experience

• Support Work: 2 years (preferred)
• Autism: 1 year (preferred)
• Team Leader / Supervisor: 2 years (required)
• senior care management: 1 year (required)